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Ison Distribution
 
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FAQs

Here are some of the questions that we are often asked.
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Questions and Answers

 
Can I buy direct from Ison Distribution LTD?
  We do not sell directly to the public. Ison Distribution ltd is a distributor only. We only supply our products to quality bicycle retailers and online bicycle stores with a physical retail location that allows the business to serve its customers face-to-face during regular retail hours. Please see your local bike shop if you see something you like.
     
     
    How does Ison Distribution LTD assess warranty claims?
      Ison adheres to criteria set out in product warranty policies and in special circumstances, to advice and direction from manufacturers. We have an obligation to you and to our suppliers to be completely honest in our assessment of each claim. We support genuine warranty claims and want you to be happy with the quality of your purchases. Where examination of the product shows the claim to fall outside warranty criteria, however, we can't place ourselves in the position of defrauding our suppliers with false claims.
       
       
      Where can I buy the parts shown on your website?
        Most UK bicycle retailers are able to get product for you. While many will have product in stock, some will be happy to order it in for you. Just ask your LBS (Local Bike Shop) to give us a call. If you're stuck, email us or check out our dealer locator at the following link.  

       

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